Terms of service

These terms are an agreement between you (the customer, and the people you invite) and Popp Space (“we”) for the use of Popp Farm (“the service”).

1. Your workspace

When you sign up we create a workspace for your business. The person who signs up is its Owner and is responsible for who is invited and what rights they have. Keep sign-in details safe and turn on two-step sign-in.

2. Your printers and your Bambu Lab account

Popp Farm connects to printers through the Bambu Lab account you connect. You must be allowed to use that account and those printers. Popp Farm is independent and not affiliated with or endorsed by Bambu Lab; Bambu Lab’s own terms continue to apply to their cloud and printers.

3. Printing is your decision

Popp Farm prepares, suggests and sends prints when a person in your team asks it to. You are responsible for checking that plates are clear, that the right material is loaded and that printers are safe to run. We aren’t liable for failed prints, material or damage to printers.

4. Plans, trials and billing

• Paid plans start with a 14-day free trial. Cancel before it ends and you won’t be charged.
• Plans are billed monthly or yearly in advance through our payment provider. Prices exclude taxes where taxes apply.
• Upgrades take effect straight away and are prorated; downgrades take effect at the end of the billing period.
• If a payment fails we’ll email you; workspaces unpaid after 14 days may be paused.

5. Your content

Your files, orders and data stay yours. You give us permission to store and process them only to run the service for you. You must have the rights to the files you upload.

6. Acceptable use

Don’t use the service to break the law, to attack or test other customers’ workspaces, to overload the service, or to resell it without our agreement.

7. Cancelling

You can cancel at any time. We keep your workspace for 30 days after cancellation so you can export your data or come back, then delete it.

8. Availability and changes

We work to keep Popp Farm available but don’t guarantee it will be uninterrupted, except where an Enterprise agreement says otherwise. We may improve or change features; we’ll tell you in advance about changes that reduce what your plan includes.

9. Liability

To the extent the law allows, our total liability is limited to what you paid us in the 12 months before the claim.

10. Contact

Questions about these terms: hello@poppspace.com.